ALJAZEEL has developed and implemented a quality management system in order to document the company’s best business practices, better satisfy the requirements and expectations of its customers and to improve the overall management of the company.
The quality management system of ALJAZEEL meets the requirements of the international standard ISO 9001: 2008. This system addresses the design, development, production, installation and servicing of the company’s products.
This manual describes the quality management system, delineates authorities, inter relationships and responsibilities of personnel responsible for performing within the system. The manual also provides procedures or references for all activities comprising the quality management system to ensure compliance to the necessary requirements of the standard.
This manual is also used externally to introduce our quality management system to our customers and other external organizations or individuals. The manual is used to familiarize them with the controls that have been implemented and to assure them that the integrity of our quality management system is maintained and focused on customer satisfaction and continuous improvement.
The International Organization Standard ISO 9001:2008 describes the requirements for a quality management system by addressing the principles and processes surrounding the design development and delivery of a general product or service. The activity covered by ALJAZEEL is for supply flow line construction.
The quality management system complies with all applicable requirements contained in ISO 9001:2008, covers the design and provision of all products and/or services, and encompasses all operations at our facility.
2. Document Codes And Standers
The latest edition of the project documents, codes and standards listed below shall establish the minimum standards for the work.
ASME B31.3 : Process Piping
ASME B31.4 : Liquid Petroleum Transportation Piping System.
ASME B31.8 : Gas Transmission and Distribution Piping System
API 1104 : Standard for Welding Pipelines and Related Faculties
ISO 9001:2008 : Quality Management System.
QMS : Quality Management System
QCM : Quality Control Manager
4. Quality Management System
ALJAZEEL has implemented a quality management system that exists as part of a larger, overall management system which has established, documented and implemented our quality policy and related processes for providing products and services which meet or exceed customer requirements, whilst satisfying the requirements of ISO 9001:2008.
ALJAZEEL has adopted the process approach advocated by ISO 9000:2005, by defining and managing process inputs, controls and outputs to ensure the desired results are achieved and by managing the interfaces between interrelated processes to ensure system effectiveness is maintained.
ALJAZEEL monitors, measures and analyzes relevant processes and takes action to achieve planned results and ensures the continual improvement of our quality management system. Any outsourced process or activity is controlled as per applicable ISO 9001 requirements.
4.2 Document Requirement
This quality manual contains documented statements of our quality policy and quality objectives and references the documented procedures required by ISO 9001:2008 and other documents needed to ensure effective planning, operation and control of our key processes.
The level and type of quality management system documentation established for our business is continually reviewed to ensure it remains appropriate for the complexity of the interactions of our core processes and the competence of our employees. Quality management system documents and data exist in hard copy and electronic format.
The quality management system documentation includes this quality manual, quality procedures, forms and other internal and external documents and data needed to manage, perform or verify work affecting product quality.
4.2.2 Quality Manual
This manual has been prepared to describe ALJAZEEL quality management system; its associated procedures, and the processes needed to implement our quality policy in order to achieve our quality objectives.
4.2.3 Document Control
CONTROL OF OA/OC MANUALS. PROCEDURES and INSTRUCTIONS
Specific QA/QC procedures and instructions for individual activities are maintained by the QCM and issued to Project Managers as controlled documents. It is the Project Manager’s responsibility to ensure specific activity QA/QC procedures and instructions are conveyed to the individuals or subcontractors performing the specific activities.
Revisions to the QA/QC documents shall be by section and approved for adequacy by authorized personnel prior to issue. A revised table of contents indicating the newly issued approved and accepted revision shall accompany the revised sections. In the case of sample forms a revised “Listing of Exhibits” shall indicate the latest exhibit revisions.
The QCM shall ensure that:
a) All pertinent issues of appropriate QA/QC documents are available at all locations where
operations essential to the effective functioning of the quality system are performed;
b) All obsolete documents are promptly removed from all points of issue or use.
A master list or equivalent document control procedure shall be established to identify the current revision of documents in order to preclude the use of non-applicable documents. Documents shall be re-issued after a practical number of changes have been made.
CONTROL OF PROJECT RELATED DOCUMENTS
Upon award, each project is assigned a project number and the Project Manager establishes a “Project Job File”. This file shall contain a complete set of all project related contract documents, specifications, drawings, etc. All information generated during the life of the project shall be maintained in this job file.
A listing shall be made of all drawings, specifications, vendor data, etc. that are to be submitted to the client for review and approval. A copy of all documents returned by the client approved, or approved as noted, shall be maintained in the job file.
Any revisions to the contract documents shall be date stamped on the date received and reviewed by the Project Manager for any possible impact to the project. All changes after contract award shall be properly documented and any associated addition or deduction to the contract price shall be immediately identified and submitted to the client for review and approval.
A complete set of all documents required for proper execution of the work shall be maintained at the project site. Any revisions received shall be immediately forwarded to the project site for use while executing the project. Any field changes to the work shall be properly noted on the project site set of the drawings. The project site set of the drawings shall show the work exactly as the work was built. (Hereinafter referred to as the “As-Built” set of drawings.)
4.2.4 Control Of records
Records are established to provide evidence of conformity to the requirements specified by the standard, customer requirements and of the effective operation of the quality management system are formally controlled through the application of the Control of Records Procedure
Records which are controlled include but are not limited to:
Corrective Action Reports
Management Review Reports
5. Management Responsibilities
5.1 Management Commitment
Management commitment to the development, implementation and improvement of the management system is demonstrable through the continual communication of quality requirements, establishing and support of quality policy and objectives, the full participation in management reviews, and the provision of appropriate resources.
5.2 Customer Focus
Customer satisfaction is monitored and enhanced through ensuring customer requirements for the services offered are determined and understood (whether fully specified or not). Customer satisfaction is monitored using appropriate and documented measures.
5.3 Quality Policy
ALJAZEEL Co. recognizes that in today’s competitive marketplace, effective quality systems are essential when providing quality cost effective services to our clients. Management is totally committed to providing Commercial & Industrial General Contracting Services that comply fully with the specifications and expectations of our valued clients. Therefore, it is the policy of ALJAZEEL Co. to adhere strictly to this quality control program and to insure that this program and the requirements of our customers are met on each and every project we execute.
Full authority for the implementation and administration of the quality controls described in this manual has been delegated to the Quality Control Manager “QCM”. The QCM has the responsibility and organizational freedom to identify quality control problems, stop work, recommend solutions and verify resolution of such problems. The QCM shall also have the responsibility of documenting the established Quality Management System Programs in a manner that strives to comply with ISO 9001:2008 Quality Systems. The ultimate objective of this company’s QA/QC program is to comply fully or surpass the quality standards established by ISO 9001:2008.
Project Managers are responsible for their assigned project’s QA/QC activities. They may delegate the performance of their assigned duties to qualified individuals, but they shall retain full responsibility for completing their projects in strict accordance with established quality control policies and the client’s specifications.
The quality of all subcontractors and vendors shall be the joint responsibility of the QCM and the applicable Project Manager. All projects will be executed in a manner that emphasizes safety, quality, schedule and maximum cost effectiveness.
Any commitment, conflicts, or non-conformance issues not resolved using current established Quality Assurance / Quality Control Procedures shall be brought to the attention of the undersigned for final resolution.
5.4.1 Quality Objective
Measurable objectives have been formulated and communicated to all personnel as appropriate. Procedures, processes and management system controls have been developed to help ensure that these objectives are met. The results of management system effectiveness and customer satisfaction monitoring is analyzed and reviewed in conjunction with these objectives.
5.4.2 Management System Planning
Planning activities are undertaken to ensure the requirements for quality will be met through the implementation and improvement of the management system. This includes maintaining the integrity of the system during any significant changes.
5.5 Responsibility and Authority
Management has the responsibility to define and document its policy and objectives for, and commitment to, quality. Management will ensure that its policy is understood, implemented, and maintained at all levels of the organization.
All employees have the responsibility and authority for implementation of established QA/QC activities. Resolution of conflicts in QA/QC policies shall flow through the organizational chain of command as follows:
1. Field Employees
2. Craft Leaders
3. General Foreman
4. Field Superintendents
5. General Superintendent
6. Project QA/QC Manager
7. Project Manager
8. Quality Control Manager
It is the responsibility of any employee that manages, performs, or verifies work affecting quality to:
a. Initiate action to prevent the occurrence of work or service non-¬conformity;
b. Identify and record any quality problems;
c. Initiate, recommend, or provide solutions through designated channels;
d. Verify the implementation of solutions;
e. Control further processing, delivery, or installation of non-conforming work until the deficiency or unsatisfactory condition has been corrected.
5.5.2 Allocation of Resources and Personnel
Management shall identify in-house requirements and provide adequate resources and trained personnel as needed to support required QA/QC verification activities. Verification activities shall include inspection, testing and monitoring of the construction / installation processes and audits of the quality systems. These activities shall be carried out by personnel independent of those having direct responsibility for the project being executed.
The Quality control Manager will ensure that information regarding the performance and effectiveness of the Management System is communicated, through the Management Representative, to the organization. Key business information, performance against targets and effectiveness of the QMS is communicated to the Management Team at monthly meetings. This information is cascaded throughout the company as appropriate by hardcopy and electronic means.
5.6 Management Review
The continued suitability, adequacy and effectiveness of the MS is reviewed by Senior Management at least annually. This will include an assessment of any improvement opportunities and the need for any changes to the MS, including policy and objectives. A record of all Management Review Meetings is maintained.
5.6.2 Review Input
The review inputs include, but are not limited to:
• Follow up actions from previous reviews.
• Results of internal audits.
• Customer feedback, complaints and analysis.
• Process performance and service conformity.
• Status of corrective and preventive actions.
• Changes affecting the Management System.
• Improvement recommendations.
5.6.3 Review Output
The outputs from this review will include actions and decisions in relation to:
• Improvements in the effectiveness of the QMS.
• Required resources / training requirements.
• Required audits.
• Customer service and delivery improvements.
6. Resource Management
6.1 Provision of Resources
Senior management are responsible for providing the necessary resources in terms of both personnel and equipment to ensure that the processes outlined in the QMS are carried out throughout the entire service realization process.
Trained auditors are used to ensure that the QMS is followed and that improvements that enhance customer satisfaction are carried out in a controlled manner.
Auditing is carried out by personnel independent of the process being assessed.
6.2 Human Resources
It is ALJAZEEL policy that personnel performing work affecting quality are competent based on appropriate education, training, skills and experience. This is verified through audit and review, and is recorded as appropriate in an individual’s personnel file.
6.2.2 Competence ,Awareness, Training
The resource and competency requirements for tasks or roles that affect quality are evaluated and recorded by way of job descriptions/contracts of employment and the relevant quality records i.e. training and personnel records. The effectiveness of training carried out is recorded and evaluated through the competence that has been achieved.
All new employees are taken through an induction process to comply with quality and Health & Safety requirements. The induction also covers company background, facility and materials / service awareness and customer familiarization.
Training is available for all employees and is planned and recorded by the use of skills matrices / individual training records. The effectiveness of both internal and external training is evaluated and recorded, and subsequent corrective actions are implemented as required.
A review of training effectiveness and ongoing requirements is carried out at least annually and training records are maintained.
All functional areas are provided with the infrastructure required to achieve conformity to business
and quality requirements. This includes buildings, workspace, equipment, vehicles, communications, information systems and supporting services.
The suitability of buildings, equipment, plant, machinery and workspace is reviewed during management review and periodic internal management meetings.
6.4 Working Environment
Appropriate working environments have been considered and implemented in achieving service conformity. These include appropriate office space, IT infrastructure, utilities and facilities. Health & Safety issues are considered and appropriate practices implemented to ensure safe working conditions.
7. Product Realization
7.1 Planning of product Realization
ALJAZEEL will plan and develop the process needed for product realization. Planning of product realization will be consistent with the requirements of the other processes of the quality management system.
In planning product realization, ALJAZEELshall develop production plans for each product. These plans will include:
1) Quality objectives and requirements for the product plans for each product
2) The need to establish processes, documents and provide resources specific to the product.
3) Required verification, validation, monitoring, inspection and test activities specific to the product and the criteria for product acceptance;
4) Records (inspection checklists, etc.) needed to provide evidence that the realization process and resulting product meet requirements.
The output of this planning will be suitable for ALJAZEEL method of operation. It may take the form of work orders, work instructions, operator instructions, weld procedures, NDT testing, checklists, or pictures, depending on requirements.
7.2 Customer Related Processes
7.2.1 Determination of Requirements Related to Product
The General Manager review all enquiries, orders and contracts received from customers to
ensure that their requirements can be met in full and any ambiguities resolved. This determination and capture of product requirements includes the clarification and agreement of customer requirements including activity scope and service requirements. Any requirements not specified by the customer but necessary for product or service implementation or compliance with any related statutory and regulatory requirements are also considered to be a part of this process.
7.2.2 Review of Requirement Related of the Product
General manager review the requirements related to the product prior to ALJAZEEL manufacturing commitment to supply a product to the customer (submission of tenders, acceptance of contracts or orders, acceptance of changes to contracts or orders, etc) and will ensure that;
1) Product requirements are defined;
2) Contract or order requirements differing from those previously expressed are resolved; and
3) ALJAZEEL has the ability to meet these requirements.
If the customer provides no documented statement of requirement, the customer’s requirements are confirmed by ALJAZEEL before acceptance.
Where product requirements are changed, ALJAZEEL ensures that relevant documents are amended and that relevant personnel (engineering, purchasing, scheduling, as applicable) are aware of the changed requirements.
7.2.3 Customer Communication
The Project Manager is responsible for determining and implementing effective arrangements for communicating with customers in relation to:
1) Product information
2) Inquiries, contracts or order handling, including amendments (through order desk, emails and faxes)
The Quality Manager is responsible for determining and implementing effective arrangements for communicating with customers regarding:
1) Planned customer feedback (customer meetings and surveys) and
2) Unplanned feedback (customer complaints)
7.3.1 Purchasing Process
The General Manager is responsible for ensuring that purchased product conforms to the specified purchase requirements. The type and extent of control applied to the supplier and the purchased product will be dependent upon the effect of the purchased product on product quality or the quality system processes.
And perform associated services (welding, fabrication, etc.) require one or more of the following evaluations:
1) On-site assessment and evaluation of supplier’s facility, capability and quality system, or
2) Document assessment of supplier’s procedures and practices; or
3) Evaluation of product samples;
Methods of supplier evaluation for suppliers who deliver standard shelf products include, but are not limited to:
1) Completion of QA questionnaire; or
2) Experience with similar products from the supplier; or
3) Testimony of other users.
Quality performance of vendors is ensured by inspection of product upon delivery or at vendor’s facility and continuous review of vendor’s conformance to specified requirements. Records of the results of these evaluations and any necessary actions resulting from these evaluations shall be maintained.
7.3.2 Purchasing Information
Purchasing documents shall describe the product or service to be purchased including where appropriate:
1) Requirements for approval of product, procedures, processes and equipment (weld procedures, calibration procedures, etc.)
2) Requirements for the qualification of personnel (Welder, etc.); and
3) Quality Management System requirements (requirement for a certificate of compliance, etc)
Purchase requirements are reviewed prior to communication to the supplier and personnel responsible for the review are identified in the purchasing documents.
7.3.3 Verification of Purchased Product
ALJAZEEL has established and implemented the inspection or other activities necessary for
ensuring that purchased product meets specified purchase requirements. Specific application will be via receiving inspection, certificates of conformance, etc.
The Quality Manager establishes inspection criteria that are identified on records to determine the type of inspection required and the authority for release. Determining factors for inspection criteria may include type of product, control exercised at supplier’s premises and records of conformance.
7.4 Product and Service Provision
7.4.1 Control of Product and Service Delivery
ALJAZEEL plans and carries out production and service provision under controlled conditions. Controlled conditions include, as applicable:
1) The traveler which contains or references information that describes the characteristics of the product.
2) The availability of work instructions to personnel performing complex or critical operations;
3) The use of suitable equipment;
4) The implementation, availability and use of monitoring and measuring devices;
5) The implementation of release, delivery and post-delivery activities.
7.4.2 Validation of Processes for Production and Service Provision
ALJAZEEL validates any process used in production or service provision, such as welding and NDT, where the results cannot be fully verified by subsequent inspection and test, and where any process deficiencies may become apparent only after the product is in use.
Such processes are validated to demonstrate that the special process can achieve planned results.
The President is responsible for establishing arrangements for these processes including, as applicable:
1) Defining the criteria for review and approval of a special process;
2) Approval of any equipment and qualification of personnel;
3) Use of specific methods and procedures;
4) Requirements for records.
7.4.3 Identification and Traceability
Where appropriate, the Material Engineer shall establish and maintain procedures for identifying materials and equipment from applicable drawings, specifications, or other documents, during all
stages of production, delivery, and installation.
Where, and to the extent that, traceability is a specified requirement of the contract, individual products or product batches shall have a unique identification. This identification shall be recorded in the Job File and issued to the client with specified “As-Built” data.
7.4.4 Customer Property
ALJAZEEL will handle customer property provided for use or incorporation into the product in the same manner as purchased products ensuring it is identified, verified, protected and safeguarded. Any occurrence of loss, damage, deterioration or unsuitability of customer property is recorded on a nonconformance report and reported back to the customer.
7.4.5 Preservation of Product
ALJAZEEL preserves the conformity of product during internal processing and delivery to the intended destinations. This preservation will include:
1) Identification – Product will be positively identified through the process (tagged, serialized, stamped, etc.)
2) Handling – All product will be handled in a manner to prevent damage or deterioration, using the proper handling equipment.
3) Storage – Product shall be placed in a designated storage area, so as to prevent damage or deterioration pending use or delivery; and
4) Protection – product will be appropriately preserved to prevent deterioration pending use or delivery.
These provisions also apply to the constituent parts of the product.
7.5 Control of Monitoring and Measuring Devices
Apache will determine the monitoring and measurement to be undertaken and monitoring and measurement devices needed to provide evidence of the conformity of the product to etermined requirements.
The Quality Manager has established processes to ensure that monitoring and measurement with these instruments will be and is carried out in a manner that is consistent with the monitoring and measurement requirements.
Measurement equipment where necessary shall be:
1) Calibrated or verified at specified intervals, or prior to use, against measurement standards traceable to international or national measurement standards. Where no such standard exists, the
basis for calibration or verification will be recorded.
2) Adjusted or re-adjusted as necessary;
3) Identified to enable the calibration status to be determined;
4) Safeguarded from adjustment that would invalidate the measurement result; and
5) Protected from damage and deterioration during handling, maintenance and storage.
When equipment is found not to conform to requirements, previous measuring results will be assessed to determine if they have been compromised. Records will be maintained of appropriate action that was taken on the equipment and any product affected. Records of the results of calibration and verification of individual instruments will be maintained.
When used in the monitoring and measurement of specified requirements, the ability of computer software to satisfy the intended application will be confirmed. This will be undertaken prior to initial use and reconfirmed as necessary.
8. Measurement, Analysis and Improvement
ALJAZEEL has planned and implemented the monitoring, measurement and improvement processes needed to:
1) Demonstrate conformity of product;
2) Ensure conformity of the Quality Management System; and
3) Continually improve the effectiveness of the Quality Management System.
This includes determination of applicable methods, including statistical techniques, and the extent of each use. Statistical or other measurement techniques may be applied to establish sampling plans for inspections and testing.
8.2 Monitoring and Measurement
8.2.1 Customer Satisfaction
As one of the measurements of performance of the Quality Management System, ALJAZEEL monitors information pertaining to customer perception as to whether the organization has fulfilled customer requirements. A number of different methods are used to monitor customer satisfaction. These methods include but are not limited to:
1) Customer survey;
2) Customer complaints
3) Direct customer feedback; and
4) Customer interviews / meetings
In addition to the above customer complaints are also monitored. The uses of the results of this customer satisfaction monitoring includes, but are not limited to:
1) Input into Management Review process;
2) Setting company objectives;
3) Modifying processes
8.2.2 Internal Audit
The QCM shall carry out internal audits to verify whether quality activities comply with planned arrangements and to determine the effectiveness of the quality system. The QCM shall maintain records on the performance and adequacy of each project’s QA/QC activities.
Audits shall be scheduled on the basis of the status and importance of the activity. The audits and follow-up actions shall be carried out in accordance with documented procedures established to ensure improvement to overall company Quality program.
The results of the audits shall be documented and brought to the attention of the president within 10 days or sooner when critical action is required, after each internal quality audit. Each audit report shall have the actions started and planned by the QCM and Project Manager for any nonconforming activities found.
8.2.3 Monitoring and Measurement of Processes
ALJAZEEL will apply suitable methods for monitoring and, where applicable, measurement of the Quality Management processes. These methods will demonstrate the ability of the processes to achieve planned results. When planned results are not achieved, correction and corrective action will be taken as appropriate to ensure conformity of the product.
The measurement of the processes may come in the form of production data, customer surveys, customer complaints, statistical samples and internal audits. This information may be reviewed at any time there is a perceived problem with the processes, but will be reviewed during management meetings and at the Management Review.
8.2.4 Monitoring and Measurement of Product
ALJAZEEL will monitor and measure the characteristics of the product to verify that product requirements, as detailed in the quality plan, have been met. This will be accomplished through:
1) Receiving Inspection
Purchased products are first subject to a visual receiving inspection by the Receiver, and then critical products that have been customer manufactured to specific requirements are subject to a more detailed QC inspection. Products released before verification are identified to ensure the product can be recalled before release to the customer.
2) In-Process Inspections and Testing
In Process inspections and testing are specified on the traveler accompanying a product during its manufacturing phases. The inspections are performed by the production personnel. The in-process inspection verifies that an operation was performed satisfactorily or reports received and the product can pass to the next processing stage unless under recall procedures.
3) Final Inspection
The authority identified by the inspection level indicated on the traveler subject to a final inspection carries out all complete products. Personnel are to verify that all specified receiving and in-process inspections specified on the traveler heave been carried out satisfactorily. Prior to release, personnel ensure all inspections and tests have been completed and documentation is available and authorized, unless otherwise approved by the President and, where applicable the customer. Product release and service delivery will not proceed until all the planned arrangements have been satisfactorily completed. Evidence of conformity with the acceptance criteria will be maintained. Records will indicate the person(s) authorizing the release of product.
8.3 Control of Nonconforming Product
The Quality Manager is responsible for ensuring that nonconforming product is clearly identified and quarantined / segregated to prevent its inadvertent use or installation until such time as the product is reviewed and a disposition determined. The Quality Manager is responsible for the review and disposition of all nonconforming product.
The Quality Manager will review all non-conformances and the non-conforming product will be dealt with in one or more of the following ways:
1) By taking action to eliminate the detected non-conformity (rework)
2) By authorizing its use, release or acceptance under concession from the President and, where applicable, by the customer. Release by the President will not in any way compromise meeting customer requirements; and
3) By taking action to preclude its original intended use or application.
When nonconforming product is corrected it will be subject to re-verification to demonstrate conformity to the requirements.
When nonconforming product is detected after delivery or use has started, ALJAZEEL will take action appropriate to the effects or potential effects of the nonconformity. This action could take the form of recall of product, replacement of deficient components, notification to customers, or any other action deemed necessary.
Records of the nature of nonconformities and any subsequent actions taken, including concessions obtained, are maintained.
8.4 Analysis of Data
ALJAZEEL will determine, collect and analyze data to demonstrate the suitability and effectiveness of the quality management system and to evaluate where continual improvement of the effectiveness of the system can be made. Sources of data include, but are not limited to:
1) Customer satisfaction;
2) Conformity to product requirements;
3) Characteristics and trends of processes and products including opportunities for preventive actions; and
The results of this analysis will be reviewed, at a minimum, during monthly management meetings and during the management review process.
8.5.1 Continual Improvement
ALJAZEEL shall continually improve the effectiveness of the Quality Management System through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions and quality management reviews.
Through the monitoring and measuring processes, ALJAZEEL documents trends in quality, productivity, efficiency, and effectiveness for key product features. Trends and information found in the analysis of data will be compared to our progress towards our quality objectives. The management team will review this information at both its monthly meeting and the Management reviews of the Quality System.
8.5.2 Corrective Action
Action is taken to eliminate the cause of nonconformities in order to prevent recurrence. Controls are applied to ensure that corrective actions are implemented and that they are effective.
Anyone in the company may propose corrective actions, but only the President or Quality Manager can authorize and request their implementation.
Each corrective action is followed up by the Quality Manager to determine if the corrective action
has been implemented and if it is effective. All preventive actions will be reviewed at Management Review meetings.
The procedures for corrective action shall define the requirements for:
1) Reviewing nonconformities monthly (including customer complaint);
2) Determining during the above review the cause of the nonconformities;
3) After determining the cause of the above nonconformities evaluating the need for action to ensure that nonconformities do not recur. Action must always be taken for nonconformities identified during internal audits.
4) Determining and implementing action needed.
5) Records of the results of action taken; and
6) Reviewing of corrective actions taken after a determined time frame to ensure effective implementation.
8.5.3 Preventive Action
Processes, work operations, concessions, quality records, audit results, service reports, customer feedback and complaints are analyzed to detect any sources of potential quality problems and preventive actions are implemented before problems develop.
Anyone in the company may propose preventive actions, but only the President or Quality Manager can authorize and request their implementation.
The procedure for preventive action shall define the requirements for;
1) Determining potential nonconformities and their causes;
2) Evaluating the need for action to prevent occurrence of nonconformities;
3) Determining and implementing action needed;
4) Records of results of action taken; and
5) Reviewing of preventive actions taken after a determined time frame to ensure effective implementation.
Appendix- Index of Quality System Procedure
1. Control of Document
2. Control of Record
3. Internal Audit
4. Welding Procedure and PQR
5. NDT Procedure
6. Hydro Test Procedure
7. Inspection and Test Procedure